Return & Exchange Policy
All of NOSTALZIA New York pieces are made to order. We hand make each of our pieces at our studio, therefore, once an order is placed, it cannot be canceled.
All sales are final. However, in the cases that a piece arrives damaged or defective, we will issue a return or exchage.
Please contact us nostalziajewel@gmail.com for a return authorization (no refund will be granted without return authorization) and return labels within 24 hours of receipt. Please ensure that the item is returned in unworn condition with complete original packaging.
- 노스탤지아 주얼리 전제품은 주문 후 제작 되므로 단순변심에 의한 교환, 환불은 불가능합니다.
- 다이아몬드, 유색 보석등은 천연석 특성상 색과 모양이 조금씩 다를 수 있으며 이점은 반품의 사유가 될 수 없습니다.
- 제품에 하자가 있을 경우 24시간 안에 고객센터를 통해 접수 하고, 손상되거나 착용 흔적이 없는 완전한 상태로만 환불, 교환이 가능합니다.
Shipping
Most of NOSTALZIA New York jewelry are made to order and we make our pieces with care for each one of our customers. Production time usually takes 2-3 weeks. Please allow at least 3 weeks to receive your order. You will receive an email with a tracking number once your item has been shipped.We are not responsible for items damaged or lost in transit.
- 주문 제작 상품으로 제작기간 영업일 기준 (주말, 공휴일 제외) 약 14일 소요됩니다.
- 전제품 무료배송
Return & Exchange Policy
All of NOSTALZIA New York pieces are made to order. We hand make each of our pieces at our studio, therefore, once an order is placed, it cannot be canceled.
All sales are final. However, in the cases that a piece arrives damaged or defective, we will issue a return or exchage.
Please contact us nostalziajewel@gmail.com for a return authorization (no refund will be granted without return authorization) and return labels within 24 hours of receipt. Please ensure that the item is returned in unworn condition with complete original packaging.
- 노스탤지아 주얼리 전제품은 주문 후 제작 되므로 단순변심에 의한 교환, 환불은 불가능합니다.
- 다이아몬드, 유색 보석등은 천연석 특성상 색과 모양이 조금씩 다를 수 있으며 이점은 반품의 사유가 될 수 없습니다.
- 제품에 하자가 있을 경우 24시간 안에 고객센터를 통해 접수 하고, 손상되거나 착용 흔적이 없는 완전한 상태로만 환불, 교환이 가능합니다.
Shipping
Most of NOSTALZIA New York jewelry are made to order and we make our pieces with care for each one of our customers. Production time usually takes 2-3 weeks. Please allow at least 3 weeks to receive your order. You will receive an email with a tracking number once your item has been shipped.We are not responsible for items damaged or lost in transit.
- 주문 제작 상품으로 제작기간 영업일 기준 (주말, 공휴일 제외) 약 14일 소요됩니다.
- 전제품 무료배송
NOSTALZIA, CEO:Hyojin Kim
Business License: 120-110-49453,
Communication Sales Business Report: 2023-Seoul Yeongdeungpo-2631
Address: 17, Gukjegeumyung-ro 2-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Help Center: Monday-Friday 11:00-17:00, Weekend and Holiday off
NOSTALZIA , CEO: Hyojin Kim, Business License: 120-11-49453, Communication Sales Business Report: 2023-Seoul Yeongdeungpo-2631, Address: 17, Gukjegeumyung-ro 2-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Customer Center: Monday-Friday 11:00 - 17:00 , Weekend and Holiday Off